Terms

These Terms of Service (the "Terms"), alongside the Privacy Policy (referred to as the "Privacy Policy"), are the governing documents for the use of and access to various services provided by Express Technologies Ltd. (known as “VPZen”, “us”, “we”, or “our”). This includes our website (the "Site"), our applications in both mobile and web formats (the "Apps"), as well as all the content (the "Content") and software (the "Software") related to our services, collectively termed as the "Services".

When you agree to these Terms, you are concurrently agreeing to abide by the Privacy Policy.

Together, these Terms and the Privacy Policy form a binding legal agreement (the "Agreement") between you, the user, and VPZen. We advise you to read these documents thoroughly to understand your rights and responsibilities.

1. Acceptance

By utilizing or accessing the Services, you, on your own behalf or on behalf of those you represent (“you”), agree to adhere to and be legally bound by these Terms and the Privacy Policy in their entirety. This includes being responsible for any charges incurred through your use of the Services.

In cases where you accept these Terms on behalf of your employer or another entity, you affirm that: (i) you possess the necessary legal authority to commit your employer or such entity to this Agreement; (ii) you have fully understood the contents of the Agreement; and (iii) you consent to the Agreement on behalf of the entity you represent.

When you set up an account to use our Services, you declare that you are either at least eighteen (18) years old, or have reached the age of majority in your jurisdiction, or that you are a legitimate legal entity. Additionally, you confirm that all registration information submitted is truthful and complete.

Please note, certain provisions of these Terms or the Privacy Policy may not be relevant to your specific usage of the Services. If you disagree with any part of the Agreement pertinent to your use, you are not permitted to use our Services.

To clarify, this Agreement comprehensively regulates your access to and use of the Services via any method or channel. This includes using the Services in conjunction with any routers or other hardware products provided by VPZen (the "Hardware").

2. Modification

VPZen reserves the right to periodically update these Terms without prior notice. Unless expressly stated otherwise, each update to the Terms becomes effective at the time of its publication on the Site. Your continued use of the Services after such changes have been implemented signifies your acceptance and agreement to the revised Terms. The most current version of the Terms is always accessible on the Site. It is your responsibility to review these Terms regularly to stay informed about current guidelines and obligations. VPZen will notify Subscribers of significant changes to the Terms via email to the address provided by you, and/or through banners or pop-up messages on the Site and your Account.

3. Privacy Policy

VPZen is dedicated to protecting your privacy and does not gather or log any browsing history, traffic destination, data content, DNS queries, or IP addresses linked to Subscribers using our Services. During the registration process, we may collect certain personal information such as your name, email address, and payment details. This collection is strictly limited to what is necessary for the effective delivery of our Services.

For comprehensive details on our data collection practices, please refer to the Privacy Policy. We encourage you to review the Privacy Policy thoroughly to gain a full understanding of how we handle your personal information, including your rights, our rights, and our commitment to protecting your data.

4. Subscriptions

Access to our Services is granted once you register an account (referred to as the "Account") on our Site or through our Apps. As a subscriber (“Subscriber”) to the Services, you agree to the terms of the subscription for the selected period. Detailed information on subscription plans and their pricing is available on the Site. VPZen may modify subscription fees or introduce new charges at any time, with reasonable advance notice provided on the Site, in your Account, or via email. These pricing changes will not affect your current subscription period and will apply upon the renewal of your subscription. Subscriptions and refunds are processed through various third-party payment processors. For more details on how these third-party payment companies handle your data, please consult our Privacy Policy.

Subscriptions are set to renew automatically at the end of the billing term, assuming your chosen payment method supports auto-renewal. The default renewal term matches the duration of your original subscription term. Subscription fees will be automatically charged to the payment method you last used. You can opt out of automatic renewal either through your Account or by contacting us at [support@vpzen.io](mailto:support@vpzen.io?subject=VPZen's Privacy Policy). Auto-renewal is enabled by default with payment methods that support it (e.g., credit card, PayPal) and disabled with methods that do not (e.g., Bitcoin).

Each paid monthly subscription provides a single license to use our VPN Service on up to eight (8) devices simultaneously. To use the Services on more than eight (8) devices at once, you have the options to (i) install VPZen on your router, (ii) purchase additional subscription plans, or (iii) acquire more licenses via our “volume licensing” program. For more information about “volume licensing,” please contact Support at [support@vpzen.io](mailto:support@vpzen.io?subject=VPZen's Privacy Policy).

It is your duty to maintain the confidentiality and security of your Account information. You are solely responsible for all activities conducted through your Account. Should you become aware or suspect unauthorized access to your Account, or compromise of your passwords (including the Account password or VPZen Keys primary password), it is important to notify us immediately so we can take the necessary steps. Refer to Section 5 for detailed information regarding your VPZen Keys’ password and recovery process.

5. Refund Policy

You have the option to cancel your Account for any reason within thirty (30) calendar days of your initial purchase, under our “Money Back Guarantee”, and you will be eligible for a complete refund of the payment made.

Should you seek a refund after the initial 30-day period, it will be subject to VPZen's discretion. This applies if you can show that the Services were not accessible or functional during your subscription term and you made reasonable efforts to resolve the issue with VPZen. In such circumstances, VPZen may offer a proportional refund for the time the Service was unavailable or non-functional.

Refunds are typically processed within seven (7) days and returned via the original payment method. Please note that all refunds are issued in USD. As a result, the refunded amount may vary from the originally paid amount in your local currency or Bitcoin, owing to exchange rates and payment method processing fees.

Any modifications to your original purchase, such as upgrading to a longer billing period or buying additional licenses under the same Account, will void the Money Back Guarantee. To initiate a refund request under the Money Back Guarantee, please send an email to: [support@vpzen.io](mailto:support@vpzen.io?subject=VPZen's Privacy Policy).

For users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes), the VPZen 30-day Money Back Guarantee does not apply. Instead, these users should request refunds directly through the Apple App Store, subject to the approval of Apple Support.

6. Acceptable Use Policy

Our Services are globally accessible, making it essential for you to ensure that your usage complies with the relevant laws and regulations of your location. Access to the Services might be restricted in countries where their use, access, or subscription conflicts with our Export Control Policy.

Your use of the Services mandates adherence to these Terms, along with all applicable laws, regulations, and policies.

VPZen is committed to providing superior service to all Subscribers. To maintain this standard, we insist that you refrain from misusing our Content or Services. Misuse includes any usage, access, or interference with the Content or Services that violates these Terms or applicable laws and regulations.

VPZen reserves the right to enforce appropriate actions if the Services are misused or used in a manner harmful to others. This includes, but is not limited to, restricting access to parts of the Services, terminating your Account, or implementing legal measures, without issuing refunds for any Services already paid. These steps can be taken at our sole discretion if we believe the Services have been misused.

In using the Services, you agree not to:

• Transmit unsolicited advertisements or content (i.e., “spam”) over the Services.
• Send, post, or convey over the Services any content that is illegal, hateful, threatening, insulting, deceptive, defamatory; infringes on the intellectual property rights of VPZen or third parties; violates privacy; or incites violence or unlawful behavior.
• Upload, download, post, reproduce, or distribute content protected by copyright or other proprietary rights without prior permission from the rightful owner/licensor.
• Upload, download, post, reproduce, or distribute any content involving sexual or explicit depictions of minors, or any content similarly restricted/prohibited in your jurisdiction.
• Engage in behavior that prevents other Subscribers from using or enjoying the Services.
• Attempt unauthorized access, probing, or connection to computing devices (i.e., any form of “hacking”).
• Try to compile, use, or distribute a list of IP addresses operated by VPZen in relation to the Services.
• Utilize the Services for anything other than lawful activities.

7. License

Upon your adherence to these Terms, VPZen provides you with a global, non-exclusive, non-sublicensable, revocable, and limited license to download and utilize the Services. Altering, sharing with unauthorized parties, reverse engineering, or using the Services in ways not explicitly permitted by VPZen under these Terms is strictly forbidden.

The use of any material that falls under VPZen’s intellectual property rights is restricted unless explicitly authorized by VPZen in writing. Nothing within the Services or these Terms should be interpreted as implicitly granting any license or rights to VPZen’s intellectual property.

8. Content, Language and Translation, and Social Interactions

Our Content is primarily created in English, and any translation is conducted with our best efforts. We cannot guarantee the precision of these translations.

Periodically, we may publish Content on our Site, social media, and other digital platforms like discussion forums or blogs, covering various topics related to our Services. These platforms may feature opinions and interactions between Subscribers and non-subscribers. You bear sole responsibility for any information, content, opinions, or materials you contribute to these channels. VPZen does not commit to monitoring these discussions, but reserves the right to do so at our discretion and may remove any content at any time. VPZen disclaims all liability concerning the information, content, opinions, or materials posted on these channels by either Subscribers or non-subscribers, as permitted by applicable law.

9. Third-Party Websites

VPZen may present content or links to third-party websites. We are not accountable for the availability of content from third parties as it is outside our control and supervision. Such third-party content may adhere to different terms of use and policies. Your access to any third-party website, service, or content via our Services does not imply any association between VPZen and such third parties.

10. Partner Services

Occasionally, VPZen may offer access or promotional deals for services, applications, or websites of our partners (termed “Partner Services”) as an additional benefit to using our Services. These Partner Services are separate and not integrated into our Services. Your interactions with any Partner Services are subject to their respective terms. VPZen commits to never sharing your personal information with any Partner Services providers.

VPZen does not endorse and is not liable for the actions, features, or content of Partner Services, nor any transactions you might undertake with these services. We do not assure the compatibility of our Services with Partner Services, nor their ongoing compatibility. Your engagement with any Partner Services is at your discretion and risk. Therefore, any issues related to the use of Partner Services should be addressed directly with the providers of those services.

11. Disclaimers

VPZen endeavors to maintain continuous operation of the Site and Services. However, they are offered on an “as-is” and “as-available” basis. We make no guarantees, either expressed or implied, regarding the accuracy or suitability of materials or information available through the Site or Services for any particular purpose. We expressly disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. There is no warranty that the Services will fulfill your needs, be uninterrupted, secure, error-free, or that any faults will be corrected. You acknowledge that your use of the Site and Services is solely at your own risk.

VPZen's VPN service coverage, speed, server locations, and quality may vary. We aim to keep the Services available continuously, but availability may be affected by numerous factors beyond our control, including emergencies, third-party service failures, transmission issues, equipment or network problems, interference, or signal strength. We are not responsible for lost, undelivered, delayed, or misdirected data, messages, or pages due to Service interruptions or performance issues. VPZen reserves the right to set usage limits, suspend Services, terminate Accounts, or block certain usages at our discretion to safeguard VPZen, its Subscribers, or the Services. The timeliness and accuracy of data received are not assured, and delays or omissions may occur.

VPZen retains the right to investigate suspected violations of these Terms. We may, at our discretion and without notice, take action against perceived violations, including removing, blocking, filtering, or restricting materials or information we believe to be violations of these Terms or potentially harmful to VPZen or our customers. This includes the right to terminate your Account or employ other legal measures. VPZen disclaims any liability for failing to prevent such materials or information from being transmitted over the Services or into your device.

12. Limitations of Liability

In accordance with the limits allowed by applicable law, VPZen is not liable for any type of loss or damage incurred by any Subscriber or individual due to:

1. Any failure or interruption in the Services.
2. Actions or inactions of any third party involved in providing the Services or the data they contain.
3. Any factors related to your ability or inability to access or use any part of the Site or its Content.
4. Your interactions within the Services or on discussion forums operated by VPZen.
5. Non-compliance with the Agreement on your part.
6. Expenses for obtaining substitute goods or services.
7. Unauthorized access to or modification of your data or transmissions, regardless of whether VPZen or any third-party vendor responsible for software, services, or support was in control of these situations.

VPZen, along with its partners, affiliates, subsidiaries, members, officers, or employees, will not be liable for any direct, indirect, special, consequential, or incidental damages, or any other losses of any kind, even if previously advised of such possibilities. This statement is void where prohibited by law.

13. Indemnification

You agree to indemnify, defend, and hold VPZen, including its officers, directors, employees, members, partners, agents, and suppliers, as well as their respective affiliates, officers, directors, employees, members, shareholders, and agents, harmless from all claims, liabilities, and expenses (including attorneys' fees) that arise from your use of the Services, particularly those resulting from any violation of the Agreement. VPZen reserves the right to exclusively defend and control any issue requiring your indemnification, but this does not waive your indemnity responsibilities.

14. Chargebacks

VPZen reserves the right to suspend your access to the Services immediately and without prior notice upon receiving a notification of a Chargeback. Initiating a Chargeback with your bank or credit/debit card provider—disputing, canceling, or contesting any fees related to the Services—constitutes a violation of your payment responsibilities under these Terms. While not obligated, VPZen may contest any Chargebacks associated with your Account. In cases where a Chargeback is deemed malicious, VPZen may delete your Account and take necessary actions to prevent your future use of our Services.

15. Choice of Law

This Agreement, including its interpretation and enforcement, is governed by the laws of the British Virgin Islands, without regard to its conflict of law principles.

16. Dispute Resolution

By agreeing to these Terms and/or utilizing the Services, you irrevocably consent that any disputes emerging from or related to this Agreement or the Services will be conclusively resolved in the competent courts located in Tortola, British Virgin Islands (BVI).

17. Assignment

Should VPZen undergo a merger, acquisition, or any form of transfer to a third-party entity, VPZen may assign this Agreement, along with all its rights and obligations, to the new entity without prior notice to you. This Agreement's rights and obligations will bind and benefit any successors or permitted assigns. Any assignment not aligned with this Agreement will be considered invalid.

18. Final Provisions

If any part of this Agreement is deemed invalid or unenforceable, it will be interpreted in a manner that most closely matches the original intent while complying with applicable law. The rest of the Agreement remains effective and enforceable. Failure to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision, nor does it imply a waiver of future breaches or defaults.